We are seeking a proactive and customer-focused Customer Service Specialist to join our voice support team. The ideal candidate will have prior international voice experience and will be responsible for assisting U.S. customers with inquiries related to their orders, particularly those involving automotive parts. You will communicate order status, resolve concerns, and ensure a positive post-purchase experience.
Organization
Benzeen PVT. LTD.
Job Profile
Voice Process
Age Limit
18 to 32 Years
Job Location
Sonipat ( Delhi NCR )
Job Type
Full Time
Important Dates
Last Date to Apply Online
16 July 2025
Salary & Other Benefits
Salary Rs. 17000 to Rs. 30000
Meal
5 Days Working
Health Insurance & Accidental Insurance
Local Pick Up Drop
Fitness Center
Role & Responsibilities
Make outbound calls to inform customers about the status of their orders, including tracking updates, shipment delays, or part availability.
Answer inbound calls regarding product inquiries, order changes, and general customer support.
Maintain detailed records of customer interactions and transactions in the CRM system.
Coordinate with other internal departments to ensure the timely resolution of customer issues.
Preferred candidate profile
0-3 years of experience in international (US) voice process/customer service.
Freshers with strong English communication skills are also welcome.
Excellent verbal communication skills in English with a neutral/accented tone.
Strong problem-solving skills and a customer-first mindset.
Knowledge of automotive parts or the e-commerce industry is a plus.
P.A.R.T.S. (Proactive, Ambitious, Responsible, Team Player, and Sincere)
Must be ready to work on the Night Shift.
Minimum qualification: Graduate in any discipline.
