Wipro Company Vacancy 2025 | Job In Gurgaon | Gurgaon Job Vacancy Today
Customer Service Representative for Gurgaon Location
We are looking for Voice Process – Inbound (International) who has prior experience in international voice process. Freshers are also welcome with excellent communication skills
Organization
Wipro
Job Profile
Voice Process – Inbound (International)
Age Limit
18 to 32 Years
Job Location
Gurgaon
Job Type
Full Time
Required Qualification
Graduated in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.) Work Experience – 0-30 months
Salary
UPTO Rs. 22K Per Month 5 Day Working Both Side Cab Facility Performance based incentive program.
Job Description
Customer service through calls.
Ensure timely and accurate service delivery at defined productivity levels.
Build client and domain knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
Maintain internal and client level delivery quality on calls, chats and email conversations.
Adhere to customer service attendance and accountability policies.
Execute issue / query resolution and ensure proper documentation and follow-up.
Identify, share and support operational improvements.
Required Skill
Excellent communication skills.
Should be flexible to work in rotational shifts.
Proficient in computer usage and basic knowledge of MS Office.
Defined career roadmap that offers growth opportunities.
Investment in talent development and skills enhancement.
Interview Details
Interview Date
4 AUG 2025
Interview Time
11:30 PM- 2:30 PM
NOTE: Interested candidates can share their profile directly with subject line ” Application for CSR – Voice Process”Role & responsibilities
